Privacy Policy

Information We Collect

We collect information you provide directly to us, including:

• Contact information. Your name, phone number, email address, and mailing address when you book an appointment, request service, or otherwise contact us.
• Unit and service details. Information about the RV you want serviced, such as year, make, model, what is wrong, where the unit is located, and any photos you upload with your request.
• Communications. The contents of messages you send us by web form, email, phone, or text message.
• Automatically collected data. Certain technical information such as IP address, browser type, pages viewed, and analytics data collected through cookies and similar technologies (including Google Analytics).

How We Use Your Information

We use the information we collect to:

• Respond to your request and schedule the service you asked for;
• Send you transactional and customer-care messages about your appointment or repair;
• Send you appointment reminders and status updates on work in progress;
• Order parts, process transactions, and maintain our business records;
• Improve our website, our services, and the customer experience; and
• Comply with legal obligations and enforce our agreements.

SMS / Text Messaging Program

By providing your mobile phone number to RepairAnyRV and opting in, you consent to receive text (SMS/MMS) messages from us at the number provided. This section governs our text messaging program.

• Types of messages. Messages may include customer-care and conversational replies, responses to your inquiries, appointment and service reminders, and status updates on a repair or inspection.
• How you opt in. You may opt in by submitting a form on our website that includes your mobile number, by texting us first, or by providing your number to us in person, by phone, or in writing and agreeing to receive text messages.
• Consent is not a condition of purchase. You are not required to agree to receive text messages as a condition of buying any goods or services from us.
• Message frequency. Message frequency varies based on your interactions with us.
• Cost. Message and data rates may apply, depending on your mobile carrier and plan.
• How to opt out. You can cancel the SMS service at any time by replying STOP to any message. After you send STOP, we will send a single confirmation message and will not send you any further texts unless you opt in again.
• How to get help. Reply HELP to any message for assistance, or contact us at (214) 699-6938 or service@repairanyrv.com.
• Carriers. Carriers are not liable for delayed or undelivered messages. Delivery is subject to effective transmission from your mobile carrier and is not guaranteed.

No sharing of mobile/SMS data. No mobile information, including your phone number and SMS opt-in or consent, will be shared with or sold to third parties or affiliates for marketing or promotional purposes. Mobile information may be shared only with subcontractors in support services, such as our messaging service provider, strictly to help us deliver the messaging program. All other use and sharing is described in this Privacy Policy.

How We Share Information

We do not sell your personal information. We may share information with:

• Service providers who perform services on our behalf (such as hosting, analytics, payment processing, and our SMS messaging provider), only as needed to provide those services;
• Parts suppliers, mobile technicians, and transport partners when necessary to complete the work you have requested; and
• Authorities when required by law, subpoena, or to protect our rights, property, or safety.

As stated above, mobile opt-in and text-messaging consent are never shared for third-party marketing under any circumstances.

Cookies and Analytics

We use cookies and similar technologies, including Google Analytics, to understand how visitors use our site and to improve it. You can control cookies through your browser settings. Some features of the site may not function properly if cookies are disabled.

Data Retention and Security

We retain your information for as long as needed to provide our services, comply with our legal obligations, resolve disputes, and enforce our agreements. We use reasonable administrative, technical, and physical safeguards to protect your information, though no method of transmission or storage is completely secure.

Your Choices

• You may opt out of text messages at any time by replying STOP.
• You may unsubscribe from marketing emails using the link in any such email.
• You may request access to, correction of, or deletion of your personal information by contacting us using the details below.

Children's Privacy

Our website and services are not directed to children under 16, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Effective” date above. Your continued use of our website or services after any changes indicates your acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our text messaging program, contact us at:

RepairAnyRV
2745 FM 1377, Princeton, TX 75407
Phone/Text: (214) 699-6938
Email: service@repairanyrv.com